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Shipping & Returns
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses (no P.O. boxes) within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Delivery
a) ICON endeavours to dispatch confirmed orders in 1-2 working days.
b) Should the customer require a Same Day Dispatch for Urgent Order, they will be charged a $40.00 surcharge.
c) Delivery or dispatch dates quoted or requested, or dates when goods will be ready for shipment, are given or accepted by ICON in good faith but are not guaranteed and ICON is not liable to the Buyer for any loss or damage (including consequential loss or damage) arising from late delivery.
d) Delivery shall be made to the place(s) specified on ICON’s account information as supplied by the Buyer. Buyer is responsible for unloading. Buyers or its carriers receipt shall be conclusive evidence of delivery. The Buyer must still accept and pay for the products even if the delivery by ICON is delayed. Products will be delivered during ICON’s normal business hours. If ICON agrees to deliver products outside these normal business hours, ICON may impose an additional delivery charge. The products will be delivered using methods and carriers selected by ICON. If the buyer requests other arrangements, the products will be transported at the Buyer’s cost and risk where:
i.) the buyer does not take delivery when the products are ready; or
ii.) the buyer orders the product for collection and does not collect them within 5 business days after the specified collection date, ICON is entitled to store the products (or deliver them to one of the Buyer’s addresses) without liability and at the Buyer’s cost and risk. Pick up option currently not avaliable due to Covid-19.
e) Subject to the clauses 3(c),6(b) & 7, each delivery will be treated as a separate contract, and partial deliveries are permitted. Accordingly, failure to make any particular delivery, or any breach of contract by ICON relating thereto, shall not affect any remaining deliveries.
f) ICON may deliver early where reasonable. Buyer shall be responsible for all storage, insurance and other costs relating to Buyer’s failure to comply with the contract.
g) Buyer must promptly supply all information and assistance required for ICON to execute Buyers order and if all relevant information is not readily supplied by the Buyer the delivery times quoted in the agreement do not apply.
h) All deliveries outside the Sydney Metro Area are subject to freight and handling charges.
i) All NON-ACCOUNT CUSTOMERS/ONLINE ONLY CUSTOMERS (INTERNET SALES ONLY ACCOUNTS) orders are subject to freight and handling charges, including back orders.
j) Heavy, large or sensitive items (eg: autoclaves, furniture, fridges, bulky products etc) are subject to freight charges.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION, you must advise Icon Medical Supplies on the return of item within 5 days of receipt and obtain GRA (Goods Returns Authorisation) number, complete the Goods Return Form and include the GRA number on the paperwork. If this information is not included with the return, then the goods may be returned to you and not assessed for repair, replacement or credit. If all fields are met, we will Issue Credit to your account or Credit Card in Australian dollars. The shipping of the returned item is the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. You must advise Icon Medical Supplies on the return of item within 5 days of receipt and obtain GRA (Goods Returns Authorisation) number, complete the Goods Return Form and include the GRA number on the paperwork. If this information is not included with the return, then the goods may be returned to you and not assessed for replacement or credit. If all fields are met we will Issue you with a Replacement or Credit. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility. The shipping of the returned item is the responsibilty of Icon Medical Supplies.